Inspo
SILK CLUB REWARDS

Shipping Information

Christmas Delivery Time

For Pre-Christmas delivery, please place your order by:

Category The last order date
Women Clothing 2019/12/13
Silk Sleepwear 2019/1211
Comforter and Pillows 2019/12/11
Pillowcases, Sheets and Others 2019/12/14

Friendly reminder:

This time frame is to be used as a guide only. We cannot guarantee delivery time due to the busy time of the year. You should order four or more working days in advance based on the last order date if your order includes personalized products or the shipping address is outside of United States.

Note: Please refer to the detailed product page tips for the specific last date.

Shipping Information

1. A confirmation email with all your order details will be sent to you once your order is received. And we will begin processing your order very soon. You can also track your order from Track Order Details.

2. A tracking number will be sent to you by e-mail once items shipped out.

3. Shipping details please check the following table.

Region Cost (Based on order value) Processing Time Delivery Time
AU Free Shipping For Orders Over AU$45, Otherwise AU$10 1-2 Business Days 6-8 Business Days
USA 1-2 Business Days 2-4 Business Days
CA 1-2 Business Days 3-4 Business Days
UK 1-2 Business Days 6-8 Business Days
SG 1-2 Business Days 4-5 Business Days
Other Countries 1-2 Business Days 4-10 Business Days

All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers depending on your location.

Note:

1) Delivery Time does not include the processing time required to process your order from the date your order is placed.

2) If you require customization or monogramming service, please allow for four or more working days in the processing time.

3) P.O. Boxes and Military Addresses (APO, FPO) cannot be delivered.

Customs and Import Duties

Sometimes the additional customs or import duties couldn't be avoided. But please don't worry. If any charged, please simply contact support@lilysilk.zendesk.com.

1. Please send us a copy of the receipt of the customs duties via email.

2. Refund will be returned to you within 3-5 working days once get your receipt.