Customer Service
Australia | AUD $
A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible, which you will be able to track from 'Track Order Details'.
A tracking number will be sent to you by email once your item is shipped out.
To check shipping details, please see the following table.
Region Cost (based on the actual paid amount) Processing Time Delivery Time
USA Free shipping on orders greater or equal to $70, otherwise the cost of the shipping is $10. 1-2 Business Days 2-6 Business Days
UK 1-2 Business Days 6-8 Business Days
CA 1-2 Business Days 3-4 Business Days
AU 1-2 Business Days 6-12 Business Days
SG 1-2 Business Days 4-5 Business Days
Other Countries 1-2 Business Days 4-12 Business Days
  • The delivery time does not include the required processing time. (which is usually 2 working days)
  • If you have requested an item to be customized or monogrammed, please allow four or more working days within the processing time.
  • Our delivery service does not cover post office boxes or military mailing addresses(APO, FPO).
  • Before you place your order, please confirm the shipping address, as later changes may result in additional charges.
    Pre-Sale Items
    If your order contains pre-sale items, your order will not be shipped until the pre-sale items are in stock. We're sorry that we do not support split shipment at the moment.
    Monogramming Items
    Please add 4 additional business days to your shipping time when you have requested for a monogramming service.
    Customs and Import Duties
    Every so often, there are times when extra customs or import duties are inevitable. If you do incur charges, please do not hesitate to contact us at
  • Please send us a copy of the customs duties receipt via email.
  • A refund will be processed within 3-5 working days upon receiving your receipt.