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Silk Club Rewards
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LILYSILK Silk Club Rewards FAQ
1. What is Silk Club Rewards? minus
Silk Club Rewards is our loyalty program that rewards you for shopping with us.You can earn rewards points every time you shop and the reward points can be spent towards your future purchases.
2. How do I become a Silk Club Member? minus
All customers with a LILYSILK account is automatically enroll to Silk Club Rewards, it is free to join, simply sign up at https://www.lilysilk.com/au/customer/account/create to become a Silk Club Member.
3. How is the tier determined? plus minus
Your tier is determined by your 12 month spending balance, which is the net cumulative spend (i.e. after all redeemed Rewards, discounts, returns and other similar deductions have been applied) on Valid Purchases in the currency of the country in which the Valid Purchase was made in the previous 365 days.
o Gold: Member whose 12 Month Spend Balance is $700 or more;
o Silver: Member whose 12 Month Spend Balance is $300 or more, but less than $699;
o Green: Member whose 12 Month Spend Balance is $299 or less.
4. How do I check my tier and points balance? plus minus
You can check your Club membership here or sign in to your account and click 'Silk Club Rewards' tab to check your status.
5. How do I participate in Club Members Day? plus minus
Club Members Day starts on 19th of each month, an invitation letter of the event will be sent to your email address if you are subscribed to our newsletter, so make sure you have subscribed!
The exclusive sale only valid for our Silver & Gold members.
6. What is reward points and how to use reward points? plus minus
You will be rewarded up to 3 Silk Club reward points depending on your tier for every AU dollar spent on Lilysilk.com/au. 100 points = AUD$1.00. You can redeem your LILYSILK points at checkout on every purchase. The points can be applied for all items on our us online store. And you can use the points on the shopping cart page to get a discount.
1. Proceed to checkout through your Shopping Cart.
2. Enter the amount of LILYSILK Points you wish to apply.
3. Click Apply. The points that are applied to your order will be displayed as rewards points in the Order Summary and deducted from your order total.
7. What are the terms for earning and using Silk Club reward points? plus minus
1. Points only can be added to registered customers' account.
2. Each order can be added points only once by leaving reviews and sharing on social network sites. The sharing must be public. Once we verify your photos or your links, we will add the corresponding number of Lilysilk points to your account in a matter of days.
3. The maximum points each login user can earn are 10000 (except the amount earned by placing orders).
4. Birthday Bonus Points will only be rewarded to customer who have filled out their birthday information under their profie.
5. LILYSILK reserves the right to amend Reward Points rules at any time with our sole discretion.
8. What are the benefits of LILYSILK Silk Club membership? plus minus
BENEFITS OF GREEN
o 500 points Sign up Bonus;
o 800 points' Birthday Reward';
o Early access to exclusive member sale and other promotions;
o Earn 1 reward point for every $1 spent
BENEFITS OF SILVER
o 500 points Sign up Bonus;
o 1500 points Birthday Reward;
o 1000 points Upgrade Bonus;
o Early access to exclusive member sale and other promotions;
o Access to Members Day on the 19th of each month
o Earn 2 reward points for every $1 spent
BENEFITS OF GOLD
o 500 points Sign up Bonus;
o 2500 points Birthday Reward;
o 2000 points Upgrade Bonus;
o Early access to exclusive member sale and other promotions;
o Access to Members Day on the 19th of each month
o Earn 3 reward points for every $1 spent
o Gold Member Special Pricing (5% off) on all products
o Free Shipping on All Orders
*Sign up Bonus can be added to each account only once.
9. When will I get my Birthday Reward? plus minus
The Birthday Rewards is issued automatically once every 12 months, the day of your birthday (you must have provided a valid date of birth at the time of membership or later in your account page to receive this Reward). The amount of reward depends on your membership tier of that time.
If your birthday was passed before providing your date of birth to us, your Birthday Rewards will be issued to your account in the next year.
10. How can I get promoted to a Higher Tier? plus minus
You may move to a higher Tier at any time, when your 12 Month Spend Balance qualifies them to move to the higher Tier. The upgrade rewards will be automatically added to your account within 24 hours.
11. What is special pricing for Gold members? plus minus
Gold members enjoy an extra 5% discount on almost all products on our site. You can view the discounted price after logging in to your Gold member account.
12. Who should I contact to if I have questions about my membership? plus minus
Questions about Silk Club Membership should be directed to LILYSILK's Customer Service Team at support@lilysilk.zendesk.com