LILYSILK is committed to improving digital accessibility and fostering a digital environment that is accessible, inclusive, and welcoming to all users across Canada. We follow universal design principles and aim to align our digital experience with applicable Web Content Accessibility Guidelines (WCAG) standards, while supporting accessibility obligations under relevant Canadian accessibility legislation, including the Accessibility for Ontarians with Disabilities Act (AODA) and the Accessible Canada Act (ACA).

This commitment is supported by our ongoing efforts, including:

• Periodic Accessibility Reviews: Conducting regular accessibility reviews and automated scans of our website code;
• Technical Improvements: Addressing identified accessibility issues through ongoing technical improvements and code enhancements; and
• Employee Training: Providing accessibility compliance training for our website development and customer service teams, alongside procedures for providing appropriate assistance and accessible alternatives to customers with disabilities.

If you use a screen reader or other assistive technologies and encounter any accessibility barriers, or if you require assistance placing an order, accessing information in an alternative format, or providing feedback regarding accessibility, please contact us:

• Email: [email protected] (Please include "Canada Accessibility Assistance" in the subject line for prioritized routing)
• Phone: +1 866 655 1888 (Available daily, 9:00 AM – 6:00 PM Pacific Time (PT))

Please note that our website may contain links to external third-party websites whose content and code are outside our direct control. While we cannot guarantee the accessibility of external sites, we encourage you to notify us if you encounter any issues so we may assist you or address the problem where possible.