Request RMA

To request a new RMA or check the status of the current RMA, please, fill out the form:

NOTE: We provide a 30-day easy return or exchange on most items. The following items cannot be returned, refunded or exchanged: ①Items on clearance, ②Silk Underwear, ③Customized Items, ④Monogrammed Items.
Our sincere apology. Your refund/exchange will require an additional 20 business days to process due to current situations. Thank you for your patience and kind understanding.
If you have any questions, please kindly feel free to contact us at support@lilysilk.zendesk.com.