Customer Service
Canada | CAD $
1. Earn
Earn points on every purchase.
For every $1 spent, you’ll earn one point.*
Earn points on every purchase. For every $1 spent, you’ll earn one point.*
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Base Points – $1=1 Point. Used for leveling up.
Bonus Points – Spendable points. Equal to base points plus all other points earned.
For more information, please refer to our Terms & Conditions
2. Redeem
Redeem points for exclusive discounts.
100 points = $1*
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Only Bonus Points can be redeemed when you place an order. 100 points = $1.
For more information, please refer to our Terms & Conditions
3. Level Up
Level up to access tier-specific benefits
and privileges!
Level up to access tier-specific benefits and privileges!
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Level up occurs when your base points reach 300, 600, 1200, 2500, accordingly.
For more information, please refer to our Terms & Conditions
REWARDS & BENEFITS
Member Rates & Offers
Enjoy up to 8% EXTRA member-exclusive discount on all your orders.
Level Up Rewards
Exclusive discount of up to 20% off with each level-up.
Point Multiplier Events
The higher your tier, the higher the multiple.
Birthday month discount
Tell us once, and we’ll never forget your special day.Enjoy up to 20% discount on your birthday month.
Loyalty-Anniversary Gift
Get special free gifts during our anniversary events
Tailoring and Customization
Tailoring services for the perfect fit, free monogramming, all on us.
TIER & PERKS
PERKS
SEED
Sprout
Bulbil
Petal
Lily
Qualifications
Base points Required
0 - 299
POINTS
300 - 599
POINTS
600 - 1199
POINTS
1200 - 2499
POINTS
2500+
POINTS
Reward Base Points Per $1 Spent
1X
1X
1X
1X
1X
Sign-up Bonus points
500
Points Redemption
100 points = $1
Level Up Rewards

After leveling up, discounts will be sent to you via email

10%
13%
15%
20%
Member Rates & Offers
5%
6%
8%
Birthday Month Discount

Birthday exclusive discount code will be sent to the member's email on the month of their birthday each year. For details, please refer to the Terms and Conditions.

10%
12%
15%
18%
20%
Point Multiplier Events

Multiple points events will be held from time to time. The specific event time can be checked according to the email received.

Loyalty-Anniversary Gift
Free Shipping
Free Monogramming & Customization
Easy Return & Exchange
45 days
45 days
60 days
60 days
60 days
Seed
Sprout
Bulbil
Petal
Lily
PERKS
SEED
Sprout
Bulbil
Petal
LILY
Qualifications
Base points Required
0 - 299
POINTS
300 - 599
POINTS
600 - 1199
POINTS
1200 - 2499
POINTS
2500+
POINTS
Reward Base Points Per $1 Spent
1X
1X
1X
1X
1X
Sign-up Bonus points
500
Points Redemption
100 points = $1
Level Up Rewards

After leveling up, discounts will be sent to you via email.

10%
13%
15%
20%
Member Rates & Offers
5%
6%
8%
Birthday Month Discount

Birthday exclusive discount code will be sent to the member's email on the month of their birthday each year. For details, please refer to the Terms and Conditions.

10%
12%
15%
18%
20%
Point Multiplier Events

Multiple points events will be held from time to time. The specific event time can be checked according to the email received.

Loyalty-Anniversary Gift
Free Shipping
Free Monogramming & Customization
Easy Return & Exchange
45 days
45 days
60 days
60 days
60 days