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Return & Exchange

Within 45 Days

Free Shipping On Free Shipping For All Orders

Free Shipping For All Orders

Trusted Store Top Rating

6000+ Customer's Feedback

OEKO Certified

Non-toxic Dyes

Return & Exchange Within 45 Days
At LILYSILK, we’re aiming to provide you with the best quality products and worry-free customer services, that is why we’ve made the return process super easy! We understand that not every purchase works out, which is why we offer a 45-day return policy to guarantee 100% satisfaction.
Free Shipping for All Orders
We offer sale and non-contact delivery for every order, plus free shipping worldwide for All orders. Once you place an order, we will process your order within 1-2 business days and send you a tracking number. Then it usually takes 3-5 business days for delivery. We try our best to ensure a timely delivery for all orders; however, please note that some orders might be delayed during this special period.
6000+ Feedback with Top Rating Reviews
With over 200,000 orders shipped worldwide and over 600,000 items sold, LILYSILK is beloved by our customers worldwide for our exceptional products and world-class customer service. With 83% excellent rate on Trustpilot, LILYSILK is top ranked in multiple categories. We also understand somethings things happen, so that is why we always try our best to fix any problem for our customers.
OEKO Certified Non-toxic Dye
At LILYSILK, we are proud of our high standard of production and strict quality control. Most of our silk products are Oeko-Tex Standard 100 Certified which means they have undergone extensive testing to be sure they're free from more than 300 harmful substances, including toxins and irritants. Products that pass the test guarantees to our customer with products freed from harmful substances that ensure our customers’ well-being.
LilySilk
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WHAT'S LILYSILK POINTS?
LILYSILK Points are extra benefits in reward for your kind support. It is aimed at providing real, tangible monetary benefits to our loyalty customers. (100 points = SG$ 1)LILYSILK points are usable on every purchase you make on Lilysilk.com.
HOW TO EARN LILYSILK POINTS?

1. Join Free

You can get 500 points when you register as the new customer and complete your profile in your account. >> REGISTER NOW

2. Place Order

1

SHOP PRODUCTS

2

EARN POINTS

3

USE POINTS FOR DISCOUNT

The number of points you will get from one item is clearly displayed on the production page. And the points will pour into your account after you pay the order.

Normally, the points is equivalent to the final price you paid on the numerical value.

If you are our VIP member, you will get 2X points after placing orders. >> BECOME A VIP

3. Leave a Positive Comment

You can get 200 LILYSILK points if you leave a positive comment inside lilysilk.com.

You can get 500 LILYSILK points if you leave a positive comment on Trustpilot.

Send the link or screen shot in an email to [email protected]

4. Sending Us Quality Reviews

Videos Reviews -3000 LILYSILK points

Submit 20-40 seconds video with ANY equipment (cell, webcam, DV, you name it).

- Introduce your first name, your location (city), while showing the item(s) you bought in the video.

- Share your experience of using your LILYSILK products in order to provide useful information for other customers.

- Your face must be clearly visible during the video.

The video can be submitted using the any one of following methods:

I) Send the video to us as an attachment in an email to [email protected]

II) Post the video on your YouTube channel and send us a link to [email protected]

III) Post the video on any social media n ork sites (Facebook, Twitter, Google+, etc.) or any blog you have and send us a link to [email protected]

Once we verify your video or your links, we will add 3000 LILYSILK points to your account in a matter of days.

Photos Reviews - 800 - 1000 LILYSILK points

Submit 3 or more clearly-visible photos of LILYSILK products.

-Write a blog about your shopping experience or using experience of Lilysilk's products, and send the links to [email protected]

-Photos should be clear and clean. You can take photos with our products on your bed or wearing them.

The photos can be submitted using the any one of following methods:

I) Send photos to us as an attachment in an email to [email protected] -- Get 800 Lilysilk Points.

II) Post photos on any social media network sites (Facebook, Twitter, Google+, etc) with #ILoveLilysilk added to your content and send us a link to [email protected] -- Get 1000 LILYSILK Points.

III) Upload A Photo For Your Product Review -- Get 800 LILYSILK Points.

Once we verify your photos or your links, we will add 1000 or 800 LILYSILK points to your account in a matter of days.

Blog Reviews - 2000 LILYSILK points

Write a 200-word blog about your shopping & using experience.

-Write a blog about your shopping experience or using experience of Lilysilk's products, and send the links to [email protected]

-The blog should have pictures and texts with at least 200 characters.

Once your blog is verified, we will add 2000 LILYSILK Points to your account in a matter of days.

5. Join Our SNS Activities

Share your luxury moment with #lilysilk on Instagram, you will get the chance to be featured and win 5000 points!

HOW TO APPLY LILYSILK POINTS?

The points can be applied for all items on our on-line store. And you can use the points on the shopping cart page to get discount.

1. Proceed to checkout through your Shopping Cart.

2. Enter the amount of LILYSILK Points you wish to apply.

3. Click Apply. The points that are applied to your order will be displayed as rewards points in the Order Summary and deducted from your order total.

HOW TO CHECK LILYSILK POINTS?
The income and expenses history of the points will be recorded in your account. Check now -> MY POINTS
POINTS AND BENEFITS TERMS

1. LILYSILK points will be added to your account only once if the reviews are about the same item.

2. The maximum points each login user can earn are 10000 (except the amount earned by placing orders).

3. LILYSILK reserves the right to amend Reward Points rules at any time with our sole discretion.

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