How do I make a return?
1. We accept returns postmarked within 45 days of the original
purchase date. If 45 days have gone by since your purchase,
unfortunately, we can’t offer you a refund or exchange.
2. The following items cannot be returned, refunded or exchanged
: ① Items on clearance,②Silk Lingerie,③Customized
3. Items must be returned unworn, unwashed, undamaged with all
original tags attached. We do not accept a returned item that's
worn, damaged, washed or altered in any way.
4. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund.
When will I be refunded?
1. Please kindly noted that the refund for the item will be based
on the actual price you paid to us. The actual price will be
affected by the discount or promotion, coupon code, LILYSILK
points and so on you have applied at the time when you purchased.
2. For a refund, it will be issued to your original payment method
within 3 to 5 business days of receipt of your item(s) or in the
form of online credit.Refunds cannot be returned to alternate
cards or different forms of payment. Please note that payment
processing is beyond our control and it may take up to 7-10
additional business days for the funds to be credited to your
account used during checkout.
3. If the value of the remaining products of your order is less
than $50, a $10 shipping postage will have to be deducted from the
refund of the returned items.
When will the exchanged items be shipped out?
For exchange, the new items will be processed within 3 business
days of receipt of your item(s). And for the estimated shipping
time, please refer to the shipping time for the normal orders.
Where can I return?
We do not accept returned items that were sent back by you
directly without checking with us first.
Note: Please make sure that you will return the package to our
agreed return address. Or it will affect the processing of your
Will you charge a return handling fee for the return or exchange?
No, there is no return handling fee. However, customers are responsible for paying the return shipping cost.