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Return & Exchange

Within 45 Days

Free Shipping Orders Over £35

Orders Over £35

Trusted Store Top Rating

7000+ Customer's Feedback

OEKO Certified

Non-toxic Dyes

Return & Exchange Within 45 Days
At LILYSILK, we’re aiming to provide you with the best quality products and worry-free customer services, that is why we’ve made the return process super easy! We understand that not every purchase works out, which is why we offer a 45-day return policy to guarantee 100% satisfaction.
Free Shipping for Orders Over £35
We offer sale and non-contact delivery for every order, plus free shipping worldwide for orders over £35. Once you place an order, we will process your order within 1-2 business days and send you a tracking number. Then it usually takes 6-8 business days for delivery. We try our best to ensure a timely delivery for all orders; however, please note that some orders might be delayed during this special period.
7000+ Feedback with Top Rating Reviews
With over 200,000 orders shipped worldwide and over 600,000 items sold, LILYSILK is beloved by our customers worldwide for our exceptional products and world-class customer service. With 83% excellent rate on Trustpilot, LILYSILK is top ranked in multiple categories. We also understand somethings things happen, so that is why we always try our best to fix any problem for our customers.
OEKO Certified Non-toxic Dye
At LILYSILK, we are proud of our high standard of production and strict quality control. Most of our silk products are Oeko-Tex Standard 100 Certified which means they have undergone extensive testing to be sure they're free from more than 300 harmful substances, including toxins and irritants. Products that pass the test guarantees to our customer with products freed from harmful substances that ensure our customers’ well-being.
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We are here for all your questions

At LILYSILK, we are proud to offer highest quality products and provide the best customer services. We also understand sometimes things happen and we are always here to help. Here are some frequently asked questions for your reference.

Otherwise, you can contact us directly via the following methods so that our customer service team can provide further assistance.

Contact Us

[email protected]

Any questions, reply within 24 hours.

Available on Business Days

(Monday to Friday)

+1 909-861-1680

from 9:00am to 5:00pm PST (Monday to Friday)

The phone service is not available since our California branch office is temporarily closed due to the ongoing health situation until further notice. This is also out of consideration for our staff's health, hope you can kindly understand.

Contact Address:

LILYSILK Bedding Inc.

556 N. DIAMOND BAR BLVD. STE207, DIAMOND BAR,

CA, 91765, USA

*We do not accept returned items that were sent back by you directly without checking with us first.

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