We understand that not every purchase works out, which is why we offer
a 45-day return policy to guarantee 100% satisfaction. We've made the
return process super easy.
on orders £30+
45 days Easy Return
No quipple, no hassle
Third Party Secure Payment
Do I have to pay for return shipping?
Yes, you are responsible for the return postage. you can use any shipping method you like. But a
refund for the return postage will be given in the instance of
incorrect, damaged or faulty goods.
If you received incorrect, damaged or faulty goods, please send us
an email and attach clear photos of the items that verify a quality
issue first. Please follow the instructions that are provided by our
customer service team.
How do I make a return?
1. Sign in to your LILYSILK account to find “My RMA” or Click
Request RMA directly.
2. Click “Request New Return” and choose the order to initiate a
3. Select the item(s) you would like to return, indicate the reason,
condition, resolution, and submit.
4. After you have submitted the request, please print the RMA packing slip and enclose it inside the return package and then kindly return the item to us as soon as possible.
*Please print out the RMA packing slip (return form) and enclose it in the return package, or any delayed we will be out of responsibility.
1. We accept returns postmarked within 45 days of the original
purchase date. If 45 days have gone by since your purchase,
unfortunately, we can’t offer you a refund or exchange.
2. The following items cannot be returned, refunded or exchanged
: ① Items On Clearance, ②Silk Lingerie, ③Customized
Items, ④Monogrammed Items. ⑤Work Safety Equipment & Gear.
3. Items must be returned unworn, unwashed, undamaged with all
original tags attached. We do not accept a returned item that's
worn, damaged, washed or altered in any way.
When will I be refunded?
1. Please kindly noted that the refund for the item will be based
on the actual price you paid to us. The actual price will be
affected by the discount or promotion, coupon code, LILYSILK
points and so on you have applied at the time when you purchased.
2. For a refund, it will be issued to your original payment method
within 3 to 5 business days of receipt of your item(s) or in the
form of online credit.Refunds cannot be returned to alternate
cards or different forms of payment. Please note that payment
processing is beyond our control and it may take up to 7-10
additional business days for the funds to be credited to your
account used during checkout.
3. If the value of the remaining products of your order is less
than £30, a £10 shipping postage will have to be deducted from the
refund of the returned items.
When will the exchanged items be shipped out?
For an exchange, the new items will be processed within 3 business
days of receipt of your item(s). And for the estimated shipping
time, please refer to the shipping time for the normal orders.
Where can I return?
We do not accept returned items that were sent back by you
directly without checking with us first.
Note: Please make sure that you will return the package to our
agreed return address. Or it will affect the processing of your
Ms. Hui Zhu
LILYSILK.com reserves the right to make any amendments to this
policy at any time. Notification of any changes will be published on
this page. If you have any queries about the Shipping & Return,
please contact our Online team at