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Return & Exchange

Within 45 Days

Free Shipping Orders Over £35

Orders Over £35

Trusted Store Top Rating

7000+ Customer's Feedback

OEKO Certified

Non-toxic Dyes

Return & Exchange Within 45 Days
At LILYSILK, we’re aiming to provide you with the best quality products and worry-free customer services, that is why we’ve made the return process super easy! We understand that not every purchase works out, which is why we offer a 45-day return policy to guarantee 100% satisfaction.
Free Shipping for Orders Over £35
We offer sale and non-contact delivery for every order, plus free shipping worldwide for orders over £35. Once you place an order, we will process your order within 1-2 business days and send you a tracking number. Then it usually takes 6-8 business days for delivery. We try our best to ensure a timely delivery for all orders; however, please note that some orders might be delayed during this special period.
7000+ Feedback with Top Rating Reviews
With over 200,000 orders shipped worldwide and over 600,000 items sold, LILYSILK is beloved by our customers worldwide for our exceptional products and world-class customer service. With 83% excellent rate on Trustpilot, LILYSILK is top ranked in multiple categories. We also understand somethings things happen, so that is why we always try our best to fix any problem for our customers.
OEKO Certified Non-toxic Dye
At LILYSILK, we are proud of our high standard of production and strict quality control. Most of our silk products are Oeko-Tex Standard 100 Certified which means they have undergone extensive testing to be sure they're free from more than 300 harmful substances, including toxins and irritants. Products that pass the test guarantees to our customer with products freed from harmful substances that ensure our customers’ well-being.
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Shipping Information

Christmas Delivery Time

For Pre-Christmas delivery, please place your order by:

Category The last order date
Women Clothing 12/18/2019
Silk Sleepwear 12/18/2019
Comforter and Pillows 12/18/2019
Pillowcases, Sheets and Others 12/18/2019


Friendly reminder:

This time frame is to be used as a guide only. We cannot guarantee delivery time due to the busy time of the year. You should order two or more working days in advance based on the last order date if your order includes personalized products or the shipping address is outside of United States.

Note: Please refer to the detailed product page tips for the specific last date.

Shipping Information

1. A confirmation email with all your order details will be sent to you once your order is received. And we will begin processing your order very soon. You can also track your order from Track Order Details.

2. A tracking number will be sent to you by e-mail once items shipped out.

3. Shipping details please check the following table.

Region Cost (Based on order value) Processing Time Delivery Time
UK Free Shipping For Orders £35+, Otherwise £10 1-2 Business Days 6-8 Business Days
USA 1-2 Business Days 2-4 Business Days
CA 1-2 Business Days 3-4 Business Days
AU 1-2 Business Days 6-8 Business Days
SG 1-2 Business Days 4-5 Business Days
Other Countries 1-2 Business Days 4-10 Business Days

All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers depending on your location.

Note:

1) Delivery Time does not include the processing time required to process your order from the date your order is placed.

2) If you require customization or monogramming service, please allow for four or more working days in the processing time.

3) P.O. Boxes and Military Addresses (APO, FPO) cannot be delivered.

4) Make sure to confirm your shipping address before and after your order is placed, as later change of address may incur additional charges.

Customs and Import Duties

Sometimes the additional customs or import duties couldn't be avoided. But please don't worry. If any charged, please simply contact [email protected]

1. Please send us a copy of the receipt of the customs duties via email.

2. The refund will be returned to you within 3-5 working days once you get your receipt.

Free Shipping

Orders Over £35
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