At LILYSILK, we’re aiming to provide you with the best quality products and worry-free customer services, that is why we’ve made the return process super easy! We understand that not every purchase works out, which is why we offer a 45-day return policy to guarantee 100% satisfaction.
We offer sale and non-contact delivery for every order, plus free shipping worldwide for orders over $50. Once you place an order, we will process your order within 1-2 business days and send you a tracking number. Then it usually takes 2-4 business days for delivery. We try our best to ensure a timely delivery for all orders; however, please note that some orders might be delayed during this special period.
With over 200,000 orders shipped worldwide and over 600,000 items sold, LILYSILK is beloved by our customers worldwide for our exceptional products and world-class customer service. With 83% excellent rate on Trustpilot, LILYSILK is top ranked in multiple categories. We also understand somethings things happen, so that is why we always try our best to fix any problem for our customers.
At LILYSILK, we are proud of our high standard of production and strict quality control. Most of our silk products are Oeko-Tex Standard 100 Certified which means they have undergone extensive testing to be sure they're free from more than 300 harmful substances, including toxins and irritants*. Products that pass the test guarantees to our customer with products freed from harmful substances that ensure our customers’ well-being.