60 days easy returns. It's as simple as that.
* Please note that pre-paid return label is only offer to 1st return on orders shipped in USA. For all other returns, customers need to pay for the cost of shippment.
Log in to initiate a return
If you have an account with us, log in and find My RMA to initiate a return
FAQS
What is your return policy?
1. All return request must be made with 60 Days your package has been delivered.
2. The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ②Silk Lingerie, ③Customized Items, ④Monogrammed Items.
3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.
4.Please print out the RMA packing slip and enclose it in the return package, or any delayed we will be out of responsility.You can also click here to Download the Return & Exchange form
Do I have to pay for return shipping?
Shipping is free on your 1st return. LILYSILK will provide you with a prepaid return label for free. And you need to postmarked and return the package within 60 days from the purchase date.
After you have already enjoyed the free return once, you will be responsible for the return postage for the additional returns, and you are suggested to choose the economical way to return. But a refund for the return postage will be given in the instance of incorrect, damaged or faulty goods.
If you received incorrect, damaged or faulty goods, please send us an email and attach clear photos of the items that verify a quality issue first. Please follow the instructions that are provided by our customer service team.
Can I cancel my order?
Unfortuently, we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. To cancel your orders that have not been shipped out, please contact our customer service team via support@lilysilk.zendesk.com
When will I be refunded?
1. Please kindly noted that the refund for the item will be based on the actual price you paid to us. The actual price will be affected by the discount or promotion, coupon code, LILYSILK points and so on you have applied at the time when you purchased.
2. For a refund, it will be issued to your original payment method within 3 to 5 business days of receipt of your item(s) or in the form of online credit.Refunds cannot be returned to alternate cards or different forms of payment. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
3. If the value of the remaining products of your order is less than $50, a $10 shipping postage will have to be deducted from the refund of the returned items.
When will the exchanged items be shipped out?
For exchange, the new items will be processed within 3 business days of receipt of your item(s). And for the estimated shipping time, please refer to the shipping time for the normal orders.
I need to return or exchange, but it's been over 60 days. What
should I do?
If your return or exchange is overdue, please contact support@lilysilk.zendesk.com for help.
Where can I return?
We do not accept returned items that were sent back by you directly without checking with us first.
Note: Please make sure that you will return the package to our agreed return address. Or it will affect the processing of your return.
US Return Address
LILYSILK Bedding Inc.
556 N. DIAMOND BAR BLVD. STE207, DIAMOND BAR,
CA
91765
USA
Tel:909-861-1680