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Return Policy
We understand that not every purchase works out, which is why we offer a 45-day return policy to guarantee 100% satisfaction. We've made the return process super easy.
  • Free Shipping
    on orders $50+
  • +
  • 45 days Free Return
    Shipping is free on your 1st return
  • =
  • Zero Risk
    OEKO Certified
    Third Party Secure Payment
Do I have to pay for return shipping?
Shipping is free on your 1st return. LILYSILK will provide you with a prepaid return label for free. And you need to postmarked and return the package within 45 days from the purchase date.
After you have already enjoyed the free return once, you will be responsible for the return postage for the additional returns, and you are suggested to choose the economical way to return. But a refund for the return postage will be given in the instance of incorrect, damaged or faulty goods.
If you received incorrect, damaged or faulty goods, please send us an email and attach clear photos of the items that verify a quality issue first. Please follow the instructions that are provided by our customer service team.
How do I make a return?
1. Sign in to your LILYSILK account to find “My RMA” or Click Request RMA directly.
2. Click “Request New Return” and choose the order to initiate a return.
3. Select the item(s) you would like to return, indicate the reason, condition, resolution, and submit.
4. After you have submitted the return, please kindly wait for the approval, and the prepaid return label will be offered for your 1st return . Please print the RMA packing slip and enclose it inside the return package, and also print the return label if you get one and securely tape it on the outside of your return package.
5. Call the post office to arrange a collection or drop off at your nearest post office.
NOTE: If you need to return it to us at your own cost, you can use any shipping method you like, make sure it's postmarked no later than 45 days from the purchase date.
*Please print out the RMA packing slip and enclose it in the return package, or any relayed we will be out of responsility.
You can also click here to Download the Return & Exchange form
FAQ
FAQ
How do I make a return?
1. We accept returns postmarked within 45 days of the original purchase date. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
2. The following items cannot be returned, refunded or exchanged : ① Items on clearance,②Silk Lingerie,③Customized Items,④Monogrammed Items.
3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.
When will I be refunded?
1. Please kindly noted that the refund for the item will be based on the actual price you paid to us. The actual price will be affected by the discount or promotion, coupon code, LILYSILK points and so on you have applied at the time when you purchased.
2. For a refund, it will be issued to your original payment method within 3 to 5 business days of receipt of your item(s) or in the form of online credit.Refunds cannot be returned to alternate cards or different forms of payment. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
3. If the value of the remaining products of your order is less than $50, a $10 shipping postage will have to be deducted from the refund of the returned items.
When will the exchanged items be shipped out?
For exchange, the new items will be processed within 3 business days of receipt of your item(s). And for the estimated shipping time, please refer to the shipping time for the normal orders.
Where can I return?
We do not accept returned items that were sent back by you directly without checking with us first.
Note: Please make sure that you will return the package to our agreed return address. Or it will affect the processing of your return.
Return Address:
LILYSILK Bedding Inc.
IAMOND BAR BLVD. STE207, DIAMOND BAR,
CA
91765
USA
Tel:909-861-1680
LILYSILK.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any queries about the Shipping & Return, please contact our Online team at [email protected]
*Please print out the RMA packing slip and enclose it in the return package, or any relayed we will be out of responsility.
You can also click here to Download the Return & Exchange form