We have extended the time period of our Money Back Guarantee from 45 to 60 days. As well as your
statutory right to cancel, every product sold by LILYSILK, unless otherwise stated, is now also
by a 60-day money-back guarantee. We want you to be satisfied with your purchase. However, if you
your mind or would like to switch to another size, color, or style, simply return the item(s) within
days of reception. Under our 60-Day Money-Back Guarantee, your purchase price will be refunded, and
shipping is on us for your first return if you are inside the USA.
How To Initiate A Return
REQUEST AN RMA
SUBMIT RETURN INFO
PRINT RETURN LABEL
REFUND THE ITEM(S)
1.Sign in to your LILYSILK account to find “My RMA” or Click ‘START A RETURN' directly
2.Click “Request New Return” and choose the order to initiate a return.
3.Select the item(s) you would like to return, indicate the reason, condition, resolution, and submit.
4.Print the return label* and securely tape it on the outside of your return package and enclose your
RMA in your return package.
5.Arrange your return package with your local post office and we will process your returns as soon as
we recieved the return.
* Please note that the pre-paid return label is only offered to 1st return on orders shipped in
USA.For all other returns, customers need to pay for the cost of shipment.
General Return Policy
1. All return requests must be made within 60 Days after your package delivered.
2. The following items cannot be returned, refunded or exchanged :① Items On Clearance, ②Silk
Underwear, ③Customized Items, ④Monogrammed Items, ⑤Face Masks .
3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept
a returned item that's worn, damaged, washed or altered in any way.
4.Please print out the RMA packing slip and enclose it in the return package, or any delayed we will be
out of responsility.You can also click here to Download the Return &
Note: In case you are not able to print out the RMA form, as an alternative option, please
attach a paper inside the return parcel with your order information (your order number and email address
are mandatory), your requirements for return or exchange, and other comments, if there are any, on the
How do I initiate a return ?
We make it easy! Initiate your return or exchange here. (P.S. returns and exchanges are free for
1st order shipped in USA!)
All returned suits must be received within 60 days of the delivery date in unused, pristine
condition with original tags attached and hygienic liners intact.
Please note that all clearance, silk underwear, customized items, monogrammed purchases and face masks are
considered final sale and not eligible for returned and exchanged.
Do I have to pay for return shipping ?
Shipping is free on your 1st return. LILYSILK will provide you with a prepaid return label for
free. And you need to postmarked and return the package within 60 days from the purchase
After you have already enjoyed the free return once, you will be responsible for the return
postage for the additional returns, and you are suggested to choose the economical way to
return. But a refund for the return postage will be given in the instance of incorrect, damaged
or faulty goods.
If you received incorrect, damaged or faulty goods, please send us an email and attach clear
photos of the items that verify a quality issue first. Please follow the instructions that are
provided by our customer service team.
Can I cancel my order ?
Unfortuently, we CANNOT cancel orders which have been shipped out. Therefore, please wait for
your package to arrive and you may either keep it or contact us to return for refund. To cancel
your orders that have not been shipped out, please contact our customer service team via
When will I be refunded?
1. Please kindly noted that the refund for the item will be based on the actual price you paid
to us. The actual price will be affected by the discount or promotion, coupon code, LILYSILK
points and so on you have applied at the time when you purchased.
2. For a refund, it will be issued to your original payment method within 3 to 5 business days
of receipt of your item(s) or in the form of online credit. Refunds cannot be returned to
alternate cards or different forms of payment. Please note that payment processing is beyond our
control and it may take up to 7-10 additional business days for the funds to be credited to your
account used during checkout.
3. If the value of the remaining products of your order is less than $50, a $10 shipping postage
will have to be deducted from the refund of the returned items.
When will the exchanged items be shipped out ?
For exchange, the new items will be processed within 3 business days of receipt of your item(s).
And for the estimated shipping time, please refer to the shipping time for the normal orders.
I need to return or exchange, but it's been over 60 days. What should I do?
If your return or exchange is overdue, please contact firstname.lastname@example.org for help.
Where can I return?
We do not accept returned items that were sent back by you directly without checking with us
Note: Please make sure that you will return the package to our agreed return address. Or it will
affect the processing of your return.
US Return Address
LILYSILK Bedding Inc.
556 N. DIAMOND BAR BLVD. STE207, DIAMOND BAR,
Will you charge a return handling fee for the return or exchange?
No, there is no return handling fee. However, customers are responsible for paying the return
How does the silk pillowcase 100-night trial work?
LILYSILK wants our beauty babes to love our silk pillowcases just as much as we do! If for some
reason you don't fall in love with your silk pillowcase, here's what to do:
1. If you don’t absolutely love your new silk pillowcase, simply post your silk pillowcase back
to us to receive a full refund. (Please note our 100-night trial is only offered on our 22mm and
25mm silk pillowcases).
2. Original proof of purchase will be required, our 100-night trial is strictly limited to one
return per household. LILYSILK never resells used items, your returned pillowcase will be
donated to a charity of our choice.
3. Unfortunately clearance and flash sale items cannot be exchanged, returned or refunded. All
sales on reduced stock are final.
4. You will be responsible for paying shipping costs for returning your item. Shipping costs are