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Shipping Information

1. A confirmation email with all your order details will be sent to you once your order is received. And we will begin processing your order very soon. You can also track your order from Track Order Details.

2. A tracking number will be sent to you by e-mail once items shipped out.

3. Shipping details please check the following table.

Region Cost (Based on order value) Processing Time Delivery Time
USA Free Shipping For Orders Over $50 Otherwise $10 1-2 Business Days 2-4 Business Days
UK 1-2 Business Days 6-8 Business Days
CA 1-2 Business Days 3-4 Business Days
AU 1-2 Business Days 6-8 Business Days
SG 1-2 Business Days 4-5 Business Days
Other Countries 1-2 Business Days 4-10 Business Days

Other Country *:
*Due to the current global pandemic, orders shipping to Russia is currently experiencing a long delay. For orders to Russia, kindly contact us before you place the order as we may not graduate the order to be delivered in the proposed timeframe.
All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers depending on your location.

Note:
1) Delivery Time does not include the processing time required to process your order from the date your order is placed.
2) If you require customization or monogramming service, please allow for four or more working days in the processing time.
3) P.O. Boxes and Military Addresses (APO, FPO) cannot be delivered.
4) Make sure to confirm your shipping address before and after your order is placed, as later change of address may incur additional charges.

Customs and Import Duties

Sometimes the additional customs or import duties couldn't be avoided. But please don't worry. If any charged, please simply contact support@lilysilk.zendesk.com.

1. Please send us a copy of the receipt of the customs duties via email.
2. Refund will be returned to you within 3-5 working days once get your receipt.