Silk Club Rewards
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Overview
Q: What is Silk Club Rewards?
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A: Silk Club Rewards is a loyalty program with rewards and surprises for every Lilysilk member. You can earn rewards points through every purchase or other activities and spend the reward points on your future purchases.
Q: How do I become a Silk Club Member?
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A: All customers with a LILYSILK account are automatically enrolled in Silk Club Rewards. It is free to join; sign up here to become a Silk Club Member.
Be sure to to receive your points! (Sorry, we cannot offer points for purchases made if you check out as a guest.)
Q: How is the tier determined?
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A: Your tier is determined by your 12-month spending balance, which is the cumulative net spend (i.e., after all redeemed Rewards, discounts, returns, and other similar deductions have been applied) on Valid Purchases in the currency of the country in which you made in the previous 365 days. For example, a Member's 12 Month Spend Balance as at the period 1 November 2020 will be their cumulative spend on Valid Purchases during the period from 1 November 2019 to 23:59:59 on 31 October 2020. A Member's 12 Month Spend Balance is reviewed daily, and any Valid Purchases outside of this period will be disregarded.
There are 5 levels:
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  • Green: Just sign up to become Green;
  • Bronze: Spend over $0 in the last 12 months;
  • Silver: Spend over $150 in the last 12 months;
  • Gold: Spend over $600 in the last 12 months;
  • Diamond: Spend over $2000 in the last 12 months;
Points and Rewards
Q: How do I check my tier and points balance?
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A: You can check your Club membership here or sign in to your account and click 'Silk Club Rewards' tab to check your status.
Q: What are reward points and how to use reward points?
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A: You will be rewarded up to 3 Silk Club reward points depending on your tier for every US dollar spent on Lilysilk.com.100 points = USD 1.00. You can redeem your LILYSILK points at checkout on every purchase of our us online store to get a discount.
  • 1.
    Proceed to checkout through your Shopping Cart.
  • 2.
    Enter the amount of LILYSILK Points you wish to apply.
  • 3.
    Click Apply. The points applied to your order will be displayed as rewards points in the Order Summary and deducted from your order total.
Q: What are the terms for earning and using Silk Club reward points?
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  • 1.
    Points only can be added to registered customers' accounts.
  • 2.
    Each order can be added points only once by leaving reviews and sharing on social network sites. The sharing must be public. Once we verify your photos or links, we will add the corresponding number of Lilysilk points to your account in a few days.
  • 3.
    The maximum points each login user can earn are 10000 (except the amount earned by placing orders).
  • 4.
    LILYSILK reserves the right to amend Reward Points rules at any time with our sole discretion.
Q: About Points Expiration (Effective Date: September 21, 2022)
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A: Your points are valid from the date of earning and will expire 365 days later. For example, if you earn 1000 points on November 11, 2021, the points will expire on November 11, 2022. If your points expired before being used, they will be deleted from your account.
  • Note:
    The points obtained before September 21, 2021 will be expired and cleared on September 21, 2022.
Tiers and Benefits
Q: What are the benefits of LILYSILK Silk Club membership?
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BENEFITS OF GREEN
  • 500 points Sign up Bonus
  • Earn 1 reward point for every $1 spent
  • Points redemption, 100 points = $1
  • Access to Members Day on the 19th of each month
  • 45 days easy return & exchange
BENEFITS OF BRONZE
  • 500 points Upgrade Bonus
  • Earn 1 reward point for every $1 spent
  • Points redemption, 100 points = $1
  • Access to Members Day on the 19th of each month
  • 45 days easy return & exchange
BENEFITS OF SILVER
  • 800 points Upgrade Bonus
  • Earn 2 reward points for every $1 spent
  • Points redemption, 100 points = $1
  • Access to Members Day on the 19th of each month
  • Choose 1 of 3 birthday gifts
  • 60 days easy return & exchange
BENEFITS OF GOLD
  • 1000 points Upgrade Bonus
  • Earn 3 reward points for every $1 spent
  • Points redemption, 100 points = $1
  • Access to Members Day on the 19th of each month
  • Choose 1 of 3 birthday gifts
  • Gold Member Special Pricing (5% off) on all products
  • 60 days easy return & exchange
  • Free Shipping on All Orders
BENEFITS OF DIAMOND
  • 1500 points Upgrade Bonus
  • Earn 3 reward points for every $1 spent
  • Points redemption, 100 points = $1
  • Access to Members Day on the 19th of each month
  • Choose 1 of 3 birthday gifts
  • LILYSILK Anniversary Gift in August
  • Diamond Member Special Pricing (5% off) on all products
  • 60 days easy return & exchange
  • Free Shipping on All Orders
  • New product free try-on
  • Free Monogramming & customization
Q: How do I participate in Club Members Day?
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A: Club Members Day starts on the 19th of each month. We will send an invitation letter of the event to your email address if you are subscribed to our newsletter, so make sure you have subscribed! The exclusive sale on Members Day is only valid for our registered Silk Club members.
Q: When and how can I get a birthday gift?
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When: Choose your birthday gift during the birth month. If your birthday has passed when you sign up, you will get a birthday gift from the next year; if not, you are able to choose a birthday gift when it's your birth month. How: Only when you make a purchase in the birth month can you choose a birthday gift from our list. Contact customer service to note the birthday gift you choose, which will be sent to you together with the product you purchased.
Q: What is special pricing for Gold & Diamond members?
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A: Gold & Diamond members enjoy an extra 5% discount on almost all products on our site. You can view the discounted price after logging in to your Gold or Diamond member account.
Others
Q: How can I get promoted to a Higher Tier?
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A: You may move to a higher Tier at any time when your 12 Month Spend Balance qualifies to the higher Tier. The upgrade rewards will be automatically added to your account within 24 hours.
Q: Who should I contact to if I have questions about my membership?
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A: Questions about Silk Club Membership should be directed to LILYSILK's Customer Service Team at support@lilysilk.zendesk.com or 1 909-861-1680