Customer Service
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-Have you Experienced...

Have you been battling allergies and sensitive skin?

Have you experienced sleep problems, such as too hot to sleep?

Do you always wake up with frizzy hair?

Are you feeling stressed out about life?

LILYSILK IS HERE FOR YOU!

LILYSILK is committed to providing our customers with affordable luxury.

We adopt silk and cashmere as our primary materials and strive to make your life better with our products.

SILK

-Good Value

Silk is considered to be “queen of fibers”. Our silk products are manufactured in China which is home of silk with the best quality of silk.

-Skin Friendly and Sleep-promoting

Pure mulberry silk is composed of animal protein containing 18 essential amino acids, which is known for its effectiveness in skin nourishment and aging prevention. And it also makes people peaceful and calm, promoting sleep throughout the night.

-Naturally hypoallergenic

Silk is hypoallergenic, which is good for allergy sufferers. The fibers have a natural resistance to dust mites, mold and other allergens.

CASHMERE

-Good Value

Cashmere is considered as the “jewel of fabrics”. LILYSILK priorly selects Grade A cashmere from Inner Mongolian mountain goats.

-Soft And Comfortable

Cashmere products made from grade A fiber always feel the softest and last longer than the rest. It is healthy, ecological and luster. Grade A cashmere is soft enough to be worn comfortably against the bare skin.

-Warm and Lightweight:

Due to its natural curling feature, the cashmere fiber can effectively prevent the influx of cold air, 2-3 times of warmth compared to that of wool. Garments made from sheep’s wool, while warm, are relatively heavy and can feel scratchy due to the coarseness of the wool. But it is also significantly lighter if the garment is made of high-quality, 100-percent cashmere.

LILYSILK'S Guarantee

- SECURITY AND SAFETY

1. OEKO CERTIFIED

The OEKO-TEX® standard 100 is developed and managed by the International OEKO-TEX® Association, a group of 16 textile research and test institutes in Europe and Japan, with representative agencies and contact offices in over 60 countries worldwide.

Products that pass the test in this system are allowed to carry a certification label that guarantees to the consumers that the product does not contain harmful substances at levels that can be dangerous to the human body.

How to check the validity of the certificate?

Enter the certificate number in the Official Authorization Website;

the result will produce details of the validity status, the relevant product class,

and the articles covered by this certificate number. If the validity needs to be verified,

the contact details of the relevant institutions will be displayed.

2. 6A High Quality Mulberry Silk

3. Our promise: Mulberry silk

We at LILYSILK promise you that every time you see Charmeuse silk and Crepe de chine silk that used on our website, it means Charmeuse silk made from 100% pure and natural Mulberry silk and nothing else.

Our 6A Grade Silk made from the longest silk fibres available – it is the highest grade that exists!

It makes the material much more luxurious and durable than lower grade silks.

People purchase silk comforter for their even warmth, lightness, breathability, softness, and durability. Different grades of silk provide various quality of benefits of silk comforters.

CLICK FOR MORE INFO

4. 45-day Easy Return or Exchange Guarantee

We believe in our products so much we guarantee that you will love them! If you are not satisfied with our products after you receive it, please feel free to contact us for return or exchange.

We offer 45-day easy return or exchange guarantee for most of our products.

Learn More >

Exceptional Customer Service

- The recognition from Customers, we feel very appreciated.

-From Liz

I am SOOO very, very lucky to have discovered LilySilk .I have bought Silk from the very top London & Rome Shops & their merchandise does not compare - to the Exquisite Quality & Craftsmanship -the Meticulous, attention to detail - (- everything is beautifully & perfectly finished off -)- & the Superb & very Flattering Designs & Cut of LilySilk . I have been totally THRILLED with all of the ‘Dreamy & Romantic’ Nightwear, Underwear ,& the Shirts which I have purchased -ALL of the garments I have found to be ‘true to size’ & enormously flattering -Chic - & comfortable -I LOVE the colours & the pictures do not do them justice. I cannot thank their incredible & very kind- caring-& helpful workers enough-who have bent over backwards to help me & who never mind me asking daft questions -how ever small-! -& they held my hand when I was scared of joining Paypal -a big decision for me personally & I am SO glad that I did-! The value for money is totally incredible- I LOVE LilySilk & I would recommend them to anyone 100 +

I am SOOO very, very lucky to have discovered LilySilk .I have bought Silk from the very top London & Rome Shops & their merchandise does not compare - to the Exquisite Quality & Craftsmanship -the Meticulous, attention to detail - (- everything is beautifully & perfectly finished off -)- & the Superb & very Flattering Designs & Cut of LilySilk . I have been totally THRILLED with all of the ‘Dreamy & Romantic’ Nightwear, Underwear ,& the Shirts which I have purchased -ALL of the garments I have found to be ‘true to size’ & enormously flattering -Chic - & comfortable -I LOVE the colours & the pictures do not do them justice. I cannot thank their incredible & very kind- caring-& helpful workers enough-who have bent over backwards to help me & who never mind me asking daft questions -how ever small-! -& they held my hand when I was scared of joining Paypal -a big decision for me personally & I am SO glad that I did-! The value for money is totally incredible- I LOVE LilySilk & I would recommend them to anyone 100 +

-From Carole

I bought my first 19mm silk pillowcase from Amazon before I knew about the benefits of buying from LilySilks personal site. I was impressed with the packaging and the pillowcase wowed me instantly. I ordered my second 25mm pillowcase from LilySilk directly, followed by another order for two more. I love the silver grey but especially the 25mm coffee. Next will be the full length robe in navy, followed by long navy nightgown. Then, ohhh, the sheet set. The quality of fabric is indisputable, their customer service is exemplary, the shipping is expedient; in other words why go anywhere else for your silk products. I have had the pleasure dealing with Tracy over some self caused issues that were dealt with with efficiency and grace. LilySilk is my go to place and I highly recommend them to all.

I bought my first 19mm silk pillowcase from Amazon before I knew about the benefits of buying from LilySilks personal site. I was impressed with the packaging and the pillowcase wowed me instantly. I ordered my second 25mm pillowcase from LilySilk directly, followed by another order for two more. I love the silver grey but especially the 25mm coffee. Next will be the full length robe in navy, followed by long navy nightgown. Then, ohhh, the sheet set. The quality of fabric is indisputable, their customer service is exemplary, the shipping is expedient; in other words why go anywhere else for your silk products. I have had the pleasure dealing with Tracy over some self caused issues that were dealt with with efficiency and grace. LilySilk is my go to place and I highly recommend them to all.

-From Mimi

I have done many shoppings from LilySilk over many years, there is never in a single time I am not satisfied with the products and services. They are truly one of the best online shops I have come across not only the superb products but also super friendly and responsible customer services. I just Love this shop that’s why I come back time and time again! Thank you Frank! Kind regards Mimi

I have done many shoppings from LilySilk over many years, there is never in a single time I am not satisfied with the products and services. They are truly one of the best online shops I have come across not only the superb products but also super friendly and responsible customer services. I just Love this shop that’s why I come back time and time again! Thank you Frank! Kind regards Mimi

-TRUSTED STORE TOP RATING

24Hours

If you have any questions, feel free to contact us and we will reply to you within 24 hours on our business days.

Online

Online service is available on our business days.

Phone

Our phone service is available from 9:00 am ~5: 00 pm PST (Monday to Friday). Phone number: 909-861-1680.

Some Useful Videos For You From Our LILYSTAR

Here you can get a better feel for our silk products through the video and can also hear what useful experience our LILYSTARS are going to share with you like a friend.

My luxury moment with #lilysilk

Here and you can explore and you can explore all the luxury moments shared by our silk lovers, and probably this will be very helpful to inspire you to elevate your look and makes you feel more confident.

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