1. A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible, which you will be able to track from ‘Track Order Details’.
2. A tracking number will be sent to you by email once your item is shipped out.
3. To check shipping details, please see the following table.
|Region||Cost (based on the actual paid amount)||Processing Time||Delivery Time|
|USA||Free Shipping||1-2 Business Days||2-6 Business Days|
|UK||1-2 Business Days||6-8 Business Days|
|CA||1-2 Business Days||3-4 Business Days|
|AU||1-2 Business Days||6-12 Business Days|
|SG||1-2 Business Days||4-5 Business Days|
|Other Countries||1-2 Business Days||4-12 Business Days|
*Due to the current global pandemic, orders shipping to Russia are experiencing a delay. If you wish to ship to Russia, please contact us before you place the order, as we may not guarantee delivery in the proposed timeframe. All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
Note: 1) The delivery time does not include the processing time required (1.which is usually 2 working days) 2) Please add 4 additional business days to your shipping time when you have requested a monogram. 3) We cannot deliver to PO Boxes and Military Addresses (APO, FPO). 4) Before you place your order, please confirm the shipping address, as later changes may result in additional charges.
Customs and Import Duties
On occasion, additional customs or import duties cannot be avoided. If you do incur charges, please do not hesitate to contact us at email@example.com.
1. Please send us a copy of the customs duties receipt via email. 2. A refund will be processed within 3-5 working days of receiving your receipt.
Holiday Shipping Cut-off Dates
Please note that shipping carriers are experiencing unavoidable shipping delays at the end of the year. So please refer to the cut-off dates below to make sure you receive your packages before the holidays.
Delivery Before Christmas: 14th December